The process for enabling Remote Assistance on Sophos Central Partner is similar to that for Sophos Central Admin. Here's how to do it:

Method 1: Via Support Settings

• Sign in to your Sophos Central Partner account
• Click the Profile Menu icon in the top-right corner
• Choose Support Settings from the menu
• In the Change Sophos Support Settings section, toggle the Remote Assistance option to enable it
• Click Save to confirm the changes
• Note the unique ID shown on the dashboard, and share it with Sophos Support

Method 2: Creating a Support Case

Alternatively, you can turn on Remote Assistance by submitting a support case. Refer to the Creating a Support Case section for detailed steps.

How to Enable Remote Assistance on Sophos Central Enterprise

Similar to the other versions, you can enable Remote Assistance on Sophos Central Enterprise using the Support Settings or by submitting a support case.

Method 1: Via Support Settings

• Sign in to your Sophos Central Enterprise account
• Click the Profile Menu icon in the top-right corner
• Select Support Settings from the drop-down
• Enable Remote Assistance in the Change Sophos Support Settings section
• Click Save to apply your changes
• Copy the unique ID of your dashboard and provide it to Sophos Support for verification

Method 2: Creating a Support Case

For a more straightforward approach, you can enable Remote Assistance by creating a support case. Details on how to create a support case can be found in the section below.

Creating a Support Case on Sophos Central Admin, Partner, and Enterprise

If you prefer to create a support case, follow these steps:

• Sign in to your Sophos Central Admin account
• Click on the Help icon located in the top-right corner
• From the drop-down menu, select Create support case
• Fill in the required fields with relevant information about the issue you are facing
• Check the appropriate box under the Product section
• Once everything is filled out, click Send to submit the case

This method allows you to request the activation of Remote Assistance if you need help from Sophos Support.

By following these steps, you can easily enable Remote Assistance on Sophos Central, Partner, or Enterprise dashboards, allowing for smoother troubleshooting and support from Sophos. Always remember to share your unique dashboard ID with support teams for verification.